Email registration

Terms and Conditions

By registering to receive your Rates, Instalment and Reminder notices by e-mail, you acknowledge and agree that:

  1. Council will no longer mail paper Rates, Instalment and Reminder notices to you, or any person to whom paper notices for the nominated property were previously sent. Final notices will still be sent by mail.
  2. All future Rates, Instalment and Reminder notices will be in the form of a PDF attachment to an e-mail sent to the address nominated by you.
  3. You must advise any other person to whom the paper Rates, Instalment or Reminder notices are currently being sent that they will no longer receive a paper Rates, Instalment, or Reminder notices as a result of your request. Council is not responsible for providing this notification.
  4. You will check your nominated e-mail address for Rates and Instalment notices before the respective payment due dates of 31 August, 30 November, 28 February and 31 May. If you are unable to access your registered e-mail account for an extended period of time, it is your responsibility to notify Council.
  5. You will be deemed to have received the e-mail when it reaches your internet service provider, whether or not you have opened or read the e-mail.
  6. You will retain the Rates, Instalment or Reminder notice yourself electronically or by printing it.
  7. You are responsible for keeping your e-mail address up to date with Council. If you change your e-mail address you must deregister and reregister with your new details.
  8. The delivery of Rates, Instalment or Reminder notices via e-mail will be cancelled if any owner of the nominated property or their authorised agent requests cancellation.
  9. Upon withdrawal or cancellation of the e-mail delivery service, Council will commence sending paper Rates, Instalment and Reminder notices to the last advised mailing address for the property.
  10. If Council receives a 'bounce-back' notification from your e-mail address, a paper Rates, Instalment or Reminder notice will be sent to the last advised mailing address for the property. If two or more consecutive ‘bounce-backs’ occur, Council may cancel the request for e-mail delivery of Rates, Instalment or Reminder notices for the property. An 'out of office' notification will not be considered a 'bounce-back' notification.
  11. In the event that debt recovery is required on rates accounts, these notices will be posted to the last recorded mailing address for the property.
  12. Using an 'out of office' or similar notification for change of e-mail address will not be deemed sufficient to have advised Council for a change of e-mail address as Rates, Instalment, or reminder notices are sent from a mailing house and not directly from Council.

Please note:

  • Your registration to receive notices by e-mail applies only to future notices. Council is not able to e-mail you any previous notices.
  • You can withdraw your request for e-mail delivery of Rates, Instalment or Reminder notices at any time by deregistering on Council’s website.
PRIVACY NOTE

Council will collect and hold the personal information contained in the application for the purpose of processing the application. The intended recipients of the personal information are officers within Council. The supply of personal information by you is voluntary, however, if you cannot provide, or do not wish to provide the information sought, Council may be unable to process your application.

You may make an application for access or amendments to your personal information held by Council under the Privacy and Personal Information Protection Act 1998 (PPIP Act) or the Government Information (Public Access) Act 2009 (GIPA Act). You may also make a request that Council suppress your personal information from a public register. Council will consider any such application in accordance with the PIPP Act.