Terms and Conditions

1. You must be the debtor or their legal representative.
2. By registering to receive your invoices and end of month statements (‘invoices & statements’) by email, these documents will no longer be sent to you by mail.
3. You must advise any other person to whom the invoices & statements are currently being sent that they will no longer receive these documents by mail. Council will not be responsible for providing this notification.
4. Council will through its Billing Service Provider issue invoices at least one month prior to the due date for payment. Statements will be issued at the end of each month. Both documents will be sent as a PDF document attached to an email, and will come from an external provider.
5. You agree that you are deemed to have received the email when it reaches your internet service provider, whether or not you have opened or read the email.
6. You agree that you are responsible for checking your spam settings to ensure that you are able to receive future invoices & statements.
7. You agree that you will retain these documents electronically or by printing them.
8. If you have more than one account and wish to register, you will need to register separately for each account. Separate email notifications will be issued, matching the number of registrations received.
9. If you wish to stop receiving your invoices & statements by email, you will need to advise Council in writing by either email or letter. Using an ‘out of office’ or similar notification for change of email address will not be deemed sufficient to have advised Council for a change of email address as these documents are sent from a mailing house and not directly from Council. Please allow 45 days prior to the due date to ensure correct service delivery.
10. Upon withdrawal or cancellation of the email delivery service, Council will commence sending your invoices & statements by mail to the last advised mailing address for that account.
11. If you wish to change your email address, you will need to re-register your email details. Please allow 45 days prior to the due date to ensure correct service delivery.
12. If Council receives a ‘bounce-back’ notification from your email address, the document will be sent by mail to your last advised mailing address for that account. If two or more consecutive ‘bounce-backs’ occur, Council may cancel the request for email delivery for that account. An ‘out of office’ notification will not be considered a ‘bounce-back’ notification.
13. Overdue correspondence will continue to be issued by mail to the last recorded mailing address for that account.
14. In the event that debt recovery is required on your account, correspondence relating to this process will be sent by mail to the last recorded mailing address for that account.
15. As a consequence of condition 10, 12, 13 and 14 above, you should ensure that you keep council informed of your current mailing address even whilst choosing to have your documents delivered via email.

For any further information, please phone Council's Revenue team on 02 4868 0888 between 8.30am and 4.30pm Monday to Friday.