Terms and Conditions

1. You must be the registered owner of the property.
2. By registering to receive your Rate notices (including quarterly instalments) and/or Water billing account notices by email, they will no longer be sent to you as a paper document.
3. You must advise any other person to whom the paper Rate notices (including quarterly Instalments) and/or Water billing billing notices are currently being sent that they will no longer receive paper Rate notices (including quarterly instalments) and/or Water billing account notices as a result of your request. Council will not be responsible for providing this notification.
4. Council will through its Billing Service Provider issue Rate notices (including quarterly Instalments) and/or Water billing account notices at least one month prior to the due date for payment. The notice will be sent as a PDF document attached to an email, and will come from an external provider.
5. You agree that you are deemed to have received the email when it reaches your internet service provider, whether or not you have opened or read the email.
6. You agree that you are responsible for checking your spam settings to ensure that you are able to receive future notices.
7. You agree that you will retain the Rate notices (including quarterly instalments) and/or Water billing account notices information yourself electronically or by printing it.
8. If you own more than one property and wish to register, you will need to register separately for each property. Separate email notifications will be issued, matching the number of registrations received.
9. If you wish to stop receiving billing notifications by email, you will need to advise Council in writing by either email or letter. Using an ‘out of office’ or similar notification for change of email address will not be deemed sufficient to have advised Council for a change of email address as Rate notices (including quarterly instalments) and/or water billing accounts are sent from a mailing house and not directly from Council. Please allow 45 days prior to the due date to ensure correct service delivery.
10. Upon withdrawal or cancellation of the email delivery service, Council will commence sending paper Rate notices (including quarterly instalments) and/or Water billing accounts to the last advised mailing address for that property.
11. If you wish to change your email address, you will need to re-register your email details. Please allow 45 days prior to the due date to ensure correct service delivery.
12. If Council receives a ‘bounce-back’ notification from your email address, a paper Rates notice (including quarterly instalments) and/or Water billing accounts will be sent to your last advised mailing address for that property. If two or more consecutive ‘bounce-backs’ occur, Council may cancel the request for email delivery of Rates notice (including quarterly instalments) and Water billing accounts for that property. An ‘out of office’ notification will not be considered a ‘bounce-back’ notification.
13. Overdue notices will continue to be issued through Australia Post as a paper document to the last recorded mailing address for that property.
14. In the event that debt recovery is required on either rate or water accounts, overdue notices will be posted to the last recorded mailing address for that property.

Rates Notices

You must check your nominated email address for Rate Notices (including instalments) before the respective payment due dates of 31 August, 30 November, 28 February and 31 May.

Water Billing Accounts

You must check your nominated email address for Water billing accounts before the respective payment due dates being approx. September, February and May.

For any further information, please phone Council's Revenue team on 02 4868 0888 between 8.30am and 4.30pm Monday to Friday.