Terms and Conditions

1. Council is required by legislation to send you both an electronic and paper Annual Rates Notices.
2. Council will no longer mail paper Instalment notices to you, or any person to whom paper notices for the nominated property were previously sent.
3. All future Rate Instalment notices will be in the form of an email with a link to a PDF sent to the address nominated by you.
4. You must advise any other person to whom the paper notices are currently being sent that they will no longer receive a paper notice as a result of your request. Council will not be responsible for providing this notification.
5. You agree that you are deemed to have received the email when it reaches your internet service provider, whether or not you have opened or read the email.
6. You agree that you will retain the Annual Rates and Rate Instalment notice information yourself electronically or by printing it. Council will only reissue notices that have been emailed as a user pays service charged as per the current Fees and Charges schedule.
7. You can withdraw your request for email delivery of notices at any time by deregistering on Council's website.
8. You are responsible for keeping your email address up to date with Council. If you change your email address you must deregister and reregister with your new details.
9. The delivery of notices via email will be cancelled if any owner of the nominated property or their authorised agent requests cancellation.
10. Upon withdrawal or cancellation of the email delivery service, Council will commence sending paper notices to the last advised mailing address for that property.
11. If Council receives a 'bounce-back' notification from your email address, a paper Rates Instalment notice will be sent to your last advised mailing address for the property. If two or more consecutive 'bounce-backs' occur, Council may cancel the request for email delivery of notices for that property. An 'out of office' notification will not be considered a 'bounce-back' notification.
12. Using an 'out of office' or similar notification for change of email address will not be deemed sufficient to have advised Council for a change of email address as Annual Rates and Rate Instalment notices are sent from a mailing house and not directly from Council.
13. If you fail to pay an electronic Rate Installment notice within the required time then Council may, without further notice to you, commence debt recovery for the outstanding amount.

PLEASE NOTE: In the event that debt recovery is commenced on the assessment Council may cancel your registration and future notices will be posted to your recorded mailing address.