Terms and Conditions

Please note that all correspondence other than Rates, Instalment, Water or Overdue notices will continue to be sent by post so it is important ot notify Council of any changes to your address.

1. Council will no longer mail paper Rates, Instalment, Water or Overdue notices to you, or any person to whom paper notices for the nominated property were previously sent.
2. All future Rates, Instalment, Water or Overdue notices will be in the form of a PDF attachment to an email sent to the address nominated by you.
3. You must advise any other person to whom the paper Rates, Instalment, Water or Overdue notices are currently being sent that they will no longer receive a paper Rates, Instalment, Water or Overdue notices as a result of your request. Council will not be responsible for providing this notification.
4. You must check your nominated email address for Rates and Instalment notices before the respective payment due dates of 31 August, 30 November, 28 February and 31 May.
5. You must check your nominated email address for Water notices before the respective payment due dates of mid August, mid December, mid April.
6. You agree that you are deemed to have received the email when it reaches your internet service provider, whether or not you have opened or read the email.
7. You agree that you will retain the Rates, Instalment, Water or Overdue notice information yourself electronically or by printing it. Council will not reissue notices that have been emailed.
8. You can withdraw your request for email delivery of Rates, Instalment, Water or Overdue notices at any time by deregistering on Council’s website.
9. You are responsible for keeping your email address up to date with Council. If you change your email address you must deregister and reregister with your new details.
10. The delivery of Rates, Instalment, Water or Overdue notices via email will be cancelled if any owner of the nominated property or their authorised agent requests cancellation.
11. Upon withdrawal or cancellation of the email delivery service, Council will commence sending paper Rates, Instalment, Water or Overdue notices to the last advised mailing address for that property.
12. If Council receives a ‘bounce-back’ notification from your email address, a paper Rates, Instalment, Water or Overdue notice will be sent to your last advised mailing address for the property. If two or more consecutive ‘bounce-backs’ occur, Council may cancel the request for email delivery of Rates, Instalment, Water or Overdue notices for that property. An ‘out of office’ notification will not be considered a ‘bounce-back’ notification.
13. In the event that debt recovery is required on either rates or water accounts, these notices will be posted to the last recorded mailing address for that property.

Using an ‘out of office’ or similar notification for change of email address will not be deemed sufficient to have advised Council for a change of email address as Rates, Instalment, Water or Overdue notices are sent from a mailing house and not directly from Council.

PLEASE NOTE: by registering to receive notices by email, this will only apply to all future notices. Council is unable to email any previous notices to you.