Terms and Conditions

  1. Council will no longer mail paper Animal notices to you, or any person to whom paper notices for the animal were previously sent.
  2. All future Animal notices will be in the form of a PDF attachment to an email sent to the address nominated by you.
  3. You agree that you are deemed to have received the email when it reaches your internet service provider, whether or not you have opened or read the email.
  4. You agree that you will retain the Animal notice information yourself electronically or by printing it. Council will not usually reissue notices that have been emailed.
  5. You can withdraw your request for email delivery of Animal notices at any time by cancelling via the Receive Animal Notices by Email page on Council’s website.
  6. You are responsible for keeping your email address up to date with Council. If you change your email address you must cancel and sign up with your new details on the Receive Animal Notices by Email page on Council’s website.
  7. The delivery of Animal notices via email will be cancelled if any owner of the animal or their authorised agent requests cancellation.
  8. Upon withdrawal or cancellation of the email delivery service, Council will commence sending paper Animal notices to the last advised mailing address for that animal.
  9. If Council receives a ‘bounce-back’ notification from your email address, a paper Animal notice will be sent to your last advised mailing address for the animal. If two or more consecutive ‘bounce-backs’ occur, Council may cancel the request for email delivery of Animal notices for that animal. An ‘out of office’ notification will not be considered a ‘bounce-back’ notification.
  10. All changes to your animal registration record such as ownership or change of address must be submitted separately.
  11. All other correspondence regarding your animal will be sent to the last recorded mailing address for that animal.
  12. In the event that debt recovery is required on unpaid charges, these notices will be posted to the last recorded mailing address for that animal.

Using an 'out of office' or similar notification for change of email address will not be deemed sufficient to have advised Council for a change of email address as Animal notices are sent from a mailing house and not directly from Council.

PLEASE NOTE: by registering to receive notices by email, this will only apply to all future notices.