Terms and Conditions

1. Council will no longer mail hardcopy instalment notices to you, or any person to whom paper notices for the nominated property were previously sent.
2. All future instalment notices will be in the form of a PDF attachment to an email sent to the address nominated by you.
3. You must advise any person that receives a hardcopy instalment notice that they will no longer receive the hardcopy notice via mail as a result of your request. Council will not be responsible for providing this notification.
4. You must check your nominated email account for your instalment notice prior to the instalment due dates of 30 September, 30 November, 31 January and 31 March. Notices are usually issued 30 days prior to scheduled payment date.
5. You agree that you are deemed to have received the email when it reaches your internet service provider, whether or not you have opened or read the email.
6. You aggree that you will retain instalment notices issued via email for your records. Council will not reissue notices that have been emailed.
7. You can withdraw your request for email delivery of instalment notices at any time by deregistering on Council’s website.
8. You are responsible for keeping your email address up to date with Council. If you change your email address you must deregister and reregister with your new details.
9. The delivery of instalment notices via email will be cancelled if any owner of the nominated property or their authorised agent requests cancellation.
10. Upon withdrawal or cancellation of the email delivery service, Council will commence sending hardcopy instalment notices to the last advised mailing address for that property.
11. If Council receives a undeliverable notification from your email address, a hardcopy instalment notice will be sent to your last advised mailing address for the property. If two or more consecutive undeliverable notifications occur, Council may cancel the request for email delivery of rate instalment notices for that property. An ‘out of office’ notification will not be considered a undeliverable notification.
12. In the event that debt recovery is required on the rate account, these notices will be posted to the last recorded mailing address for that property.
13. You are continually responsible for advising Council of any change of postal address by telephone or email as other Council communications will still be sent to your postal address.
14. Using an 'out of office' or similar notification for change of email address will not be deemed sufficient to have advised Council for a change of email address as instalment notices are sent from a mailing house and not directly from Council.

PLEASE NOTE: by registering to receive notices by email, this will only apply to all future notices. Council is unable to email any previous notices to you.